Refund policy
Refund Policy
At CyberGroom.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Digital products or downloadable software
- Gift cards
- Items on sale or marked as final sale
- Personal care and grooming products that have been opened or used
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — processing times can vary
- Contact your bank
- If you have done all of the above and still have not received your refund, please contact us at support@CyberGroom.store
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email us at support@CyberGroom.store.
Shipping Returns
To return your product, please contact us first at support@CyberGroom.store and we will provide return instructions. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our refund policy, please contact us at support@CyberGroom.store.